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Lousy cleaner who did not even do a proper cleaning. Used 3/4 of all my cleaning detergent and on the tap throughout the cleaning wasted so much water and yet the toilets are still dirty, wall tiles not cleaned.

It's even worst that my own cleaning!! Completely not worth the price. The contact person is not responsive and suddenly the cleaner turned up at my doorstep without giving me any confirmation. I saw the reviews here before but engaged out of desperation since my initial cleaner was not able to make it.

So ppl reading review here, the bad reviews are all real.

Please take note and nv engage them even when u are out of desperation.Just do it yourself or engage another company because u will regret paying for such lousy service which is not worth it at all!!!

Reason of review: Bad quality.

Location: Singapore, Singapore

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stephanieng

Hi, we're sorry that you had a bad experience with Helpling. Please send us an email at contact@helpling.sg with a summary of your case as we would like to get in touch with you.

Being a startup, Helpling is constantly striving to improve our services based on all of your valuable feedback, and we hope that you are able to give Helpling another go and re-evaluate your review.

Guest

Engaged their service and was having some problem with the cleaner assigned to me.

I call their hotline, the operator was not able to answer my question to her, and guess what, she just hanged up on me.

I tried calling back, and was not able to get to anyone from helpling.

What kind of so call good customer service claimed by them.

Bad customer service from helpling.

Guest

Helpling is just Useless !

Send me a person not able to clean at all.

Don't TRY !

Guest

*** off with the cleaner's service. Do not use Helpling Service again!

It's different from what they have advertised! Cleaner is inexperienced, couldn't do a good job,use water to wash my toilet.

Guest

The services and experiences weren't that great for the cleaners as well. I have done my job well for all the jobs I have received and all the homeowners I have met are very polite to me.

However, I have a bad experience with the management team from Helpling Singapore. Regarding of salary, the salary was sometimes delayed and not paid on time. Secondly, they can forget to pay the cleaners, having the cleaners to contact them directly asking for their salary. When seek clarifications from them, they do not bother to respond nicely to the cleaners and take such a long time to get back to the cleaners.

Totally different from what they have advertised as website stated, cleaners will be paid on time but I have not received my salary like for a month.

The management is not very good, keep calling the cleaners to take up last minute jobs. (i.e. an auntie talking so rudely on the phone, like forcing the cleaners to take up last minute jobs or jobs that are not within our requirements.

If only, the homeowners can paid directly to the cleaners, that will be better. Then, I will not have to go through the slow process of their payment delivery and tolerating the rude tone of the management team.

I do not wish to say this in such a mean way but only if the management is really polite to the cleaners, then I will not be here expressing my unhappiness. Afterall, it is the cleaner's hard work to make the customer's home a clean and sparkling one.

Shame on you, management of Helpling Singapore! I am very disappointed with the Management of Helpling Singapore

Guest

Good try but this review is exactly the same as for another company.

http://spickify.pissedconsumer.com/review-about-cleaner-from-singapore-singapore-201411****3672.html

Guest

Do not use Helpling cleaning service!

The convenience of booking a cleaner is great.

That's all they have going for them. Standard of cleaning was terrible with students having no prior cleaning experience.

Customer service was very unapologetic when my cleaner came 45 minutes late. Don't waste your time with this service.

Guest
reply icon Replying to comment of Guest-999340

i had the exact same experience. They sent me a young kid reeking of cigarette smoke who turned up an hour late. I was late for work just waiting for him, and there was no notice given.

I told him to leave because I didn't feel comfortable leaving him in my home & Helpling charged me for the cancelation.

Guest

Dear Angry Helpling Customers,

I emphatise your unpleasant experiences with Helpling Singapore.

I used to be a house cleaner before Helpling was launched in Singapore and I used to clean 3 houses on an average per day, 7 days a week, 30 days a month. I have cleaned over at least 1000 houses in my short career as a cleaner.

Back then, I was in between jobs.

My advice if you want to get the best service for Helpling or any form of house cleaning is as follows:

1) The 'think your entire house made of diamond' kind:

If you have specific ways of doing stuff, like for eg. diff cloths for diff segments of your house, then be clear in your instructions. Label them properly if you are not at home. We clean according to what we see work best for majority of households.

If you are the very fussy kind, then be there to give specific instructions the first time and subsequently request for the same cleaner. We are not Gods to read your minds. So be fair on us. 2) The "5 cent coin drop in *** will pick up" kind Firstly, if you personally take 4 hours to clean your house entirely.

Don expect us to take 1 hour to do the same. A brief timeline for all you cheapskates out there: 1. Floors: for sweeping/vacuuming and mop plus drying for certain floors (1 hour) 2. Toilets: 2 toilets thoroughly cleaned (1 hour) 1 bathroom additional 1/2 hour.

3. General dusting and wipe down including glass tops (1 hour) 4. Ironing: Depends. 1 menโ€™s shirt average 8-12 minutes.

5. Fridge cleaning: 2 hours to take out your food, racks and to put them back in. Secondly, have the decency to have proper cleaning equipment. If you still don believe in vacuum cleaners (you must be 80-90) then have a proper broom with a dustpan.

Invest in good cleaning liquids. Have a good steam iron. Have plenty of good quality rags (old T shirts are not rags). Sponge, scrubs, scourer pads, glass cleaners.

3) Male cleaners Just because the cleaner is a male doesnโ€™t make him less qualified to clean your house. So put your misaligned prejudices aside. Itโ€™s cleaning a house for Godโ€™s sake not nuclear science. 4) Courtesy: Just because we are cleaners, doesnโ€™t warrant you to treat us like ***.

Yes, you might think that if a grown man or woman works as a cleaner, then he or she must be an ***. But think about it, you paid $20 per hour to engage us to clean YOUR house. So you paid an *** $20 to clean your house. Whoโ€™s the bigger *** here?

On an average, I make close to $5K a month doing Helpling jobs excluding my personal engagements with my own regulars. Plus I have the freedom to control my schedule, no bosses to suck up to. How much do you earn, slogging in your office, kissing your bosses ***? Also, note that it is our right to leave the house immediately the moment we deemed you to be abusive, you will still pay for the whatever hours you did not utilized.

5) Respect: Respect for the cleanersโ€™ time. If you book us for 4 hours, then we are obligated to stay for 4 hours. We earn by the hour not by your satisfaction. If we stay half an hour to finish up our work means we went a little bit out of the way for you.

So reimburse us accordingly, if not, stop us once the time is up. Having said that, note that we are rushing to the next house after yours. Whilst doing so, we have to factor in travelling, grabbing something to eat and so on. So naturally, we are not obligated to stay just because you tell us to and pay us for it.

With all of these being said, hope your next experience be a good one.

Guest

Lousy Service, send me a male cleaner, can't clean at all.

Never use them again.

Guest

Book a session, send me a male cleaner, can't clean at all.

Totally unprofessional of Helpling to sent someone who never work as a cleaner.

What kind of screening they have ?

Terrible.

Guest

Very lousy service by Helpling Singapore.

Guest

Got a cleaner from them over the weekend, not impressed by their service.

The cleaner came, told me she don't do ironing.

Wash my bathroom with water only, refuse to use my cleaning solutions, allergy to the smell was told.

Had send a email to helpling, awaiting their reply.

Completely different from what they advertised.

I felt cheated, or maybe just my luck.

Guest

Tired Helpling, paying $20/hr, send a cleaner with no cleaning experience at all.

Let her go after 2 hour, have to engage another company to clean up my place.

Called them, but was unable to answer my query, ask me to wait on the phone and no one come to phone after 10 min.

Bad service.

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