Helpling Singapore - Terrible service
Been a regular customer for almost 2 years. The company recently implemented a service surcharge of $10 for weekend cleanings without informing existing customers beforehand.
Only realized I was charged an extra $10 when I read my invoice carefully. Even then, the $10 charge is not clearly indicated in the invoice. I had to login to my account to check what I was charged an additional $10 for. Requested to cancel all future bookings but it seems I need to cancel every single booking one by one.
Only way to contact the company is via email and the correspondent, Dharmans is useless in addressing and resolving my issues.
He kept offering to change my booking from weekends to weekdays when I had specifically told him that I do not wish to do so. Ridiculous.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Cancel all future bookings and remove my credit card from the system.
Helpling Singapore Cons: Customer service, Unreliable and fraudulent.
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