Product: Helpling Singapore Customer Care Clear all filters (10 of 10 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Using their platform requires either a 3 month minimum commitment period or 10 cleans, both of which I have fulfilled.When I no longer required the service, I realised I could not cancel my cleans. Wrote emails after emails and every single reply just simply states I...
Read more
Product
Helpling Singapore Customer Care
#1210018
I had booked a timeslot and a specific cleaner but received an email that I had to pick another option.I did as instructed but they were still unable to confirm my booking after a couple of days. I sent an email to cancel my booking as I didn't have anymore time to...
Read more
1.0
Product
Helpling Singapore Customer Care
I didn't like
  • Everything about their services
#1209884
Show

Helpling Singapore - Horrible

Maid never turn up. Call never answer. Helping no hotline. Horrible
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Helpling Singapore Customer Care
#1206217
probably 5th time I emailed since weekend. No reply. Last min cancellation changes. Can't even log in now. Very bad service. Even regenerate password also nothing works. Maybe want to stop me from cancelling. Terminate all the services or I will make sure I report you...
Read more
5.0
Product
Helpling Singapore Customer Care
#1198727
Show

Helpling Singapore - Terrible Service

Terrible cleaning standard and no show 2 times. No refund and charge termination fee. I am filing a report to CASE.
1.0
Details
Customer service
Reliability
Product
Helpling Singapore Customer Care
#1185361
Show

Helpling Singapore - Fraud helpling.sg

I have never used their service as their cleaner kept changing schedule. I kept asking them to cnacel all my bookings n remove my cc details. No one evr responded. However few days bck i got msg that my cc has been charged 150$ cancelltion fee. Now there s no option to rempve credit crd details frm website or to contact them.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Helpling Singapore Customer Care
#1182535
The first time I used Helpling was extremely painful - booking online is obviously very convenient but if you have any additional questions you quickly find out that they do not publish a telephone number anywhere.I booked two cleaners, one was ok, the other very slow,...
Read more
Anonymous
Anonymous

They urge you to leave a review because the Cleaners have to get their 100 dollars deposit back with three at least 4.5/5 star reviews...

Product
Helpling Singapore Customer Care
#914940
Tried to book a cleaner on a sunday and in advance by 1.5 weeks. Was appalled when they informed me only 3 days beforehand that there was no cleaner. Told them I would like to reschedule as quickly a possible to get a cleaner to come within this week and response thus...
Read more
Product
Helpling Singapore Customer Care
#887213
Poor customer service Last minute cancellation with no replacement Unresponsive to feedbacks I would gladly choose other platforms than Helpling. Claimed to have many cleaners, yet a simple area like East Coast they cannot get anybody over. Wasted my time. What's the...
Read more
stephanieng
stephanieng
Helpling Singapore Verified Representative

Hi, we're sorry that you had a bad experience with Helpling. Please send us an email at contact@helpling.sg with a summary of your case as we would like to get in touch with y...

1.1
Product
Helpling Singapore Customer Care
#788277
Got a cleaner from them over the weekend, not impressed by their service. The cleaner came, told me she don't do ironing. Wash my bathroom with water only, refuse to use my cleaning solutions, allergy to the smell was told. Had send a email to helpling, awaiting their...
Read more
stephanieng
stephanieng
Helpling Singapore Verified Representative

Hi, we're sorry that you had a bad experience with Helpling. Please send us an email at contact@helpling.sg with a summary of your case as we would like to get in touch with y...

Product
Helpling Singapore Customer Care
#615759