Product: Helpling Singapore Customer Care Clear all filters (0 of 12 reviews match)
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Helpling Singapore - Terrible service

Paid in advance and cleaner no show, no refund, no response form. Helpling. Going to make a report.
Product
Helpling Singapore Customer Care
#1281396
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Helpling Singapore - Bad service company

Not allow to cancel service after 3 months. Keep charging to credit cards even no provide cleaning services . I have to cancel my credit card which create more problems for me. Don't ever try this company.
Product
Helpling Singapore Customer Care
#1230483
Using their platform requires either a 3 month minimum commitment period or 10 cleans, both of which I have fulfilled.When I no longer required the service, I realised I could not cancel my cleans. Wrote emails after emails and every single reply just simply states I...
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Product
Helpling Singapore Customer Care
#1210018
I had booked a timeslot and a specific cleaner but received an email that I had to pick another option.I did as instructed but they were still unable to confirm my booking after a couple of days. I sent an email to cancel my booking as I didn't have anymore time to...
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1.0
Product
Helpling Singapore Customer Care
I didn't like
  • Everything about their services
#1209884
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Helpling Singapore - Horrible

Maid never turn up. Call never answer. Helping no hotline. Horrible
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Helpling Singapore Customer Care
#1206217
probably 5th time I emailed since weekend. No reply. Last min cancellation changes. Can't even log in now. Very bad service. Even regenerate password also nothing works. Maybe want to stop me from cancelling. Terminate all the services or I will make sure I report you...
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5.0
Product
Helpling Singapore Customer Care
#1198727
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Helpling Singapore - Terrible Service

Terrible cleaning standard and no show 2 times. No refund and charge termination fee. I am filing a report to CASE.
1.0
Details
Customer service
Reliability
Product
Helpling Singapore Customer Care
#1185361
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Helpling Singapore - Fraud helpling.sg

I have never used their service as their cleaner kept changing schedule. I kept asking them to cnacel all my bookings n remove my cc details. No one evr responded. However few days bck i got msg that my cc has been charged 150$ cancelltion fee. Now there s no option to rempve credit crd details frm website or to contact them.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Helpling Singapore Customer Care
#1182535
The first time I used Helpling was extremely painful - booking online is obviously very convenient but if you have any additional questions you quickly find out that they do not publish a telephone number anywhere.I booked two cleaners, one was ok, the other very slow,...
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Anonymous
Anonymous

They urge you to leave a review because the Cleaners have to get their 100 dollars deposit back with three at least 4.5/5 star reviews...

Product
Helpling Singapore Customer Care
#914940
Tried to book a cleaner on a sunday and in advance by 1.5 weeks. Was appalled when they informed me only 3 days beforehand that there was no cleaner. Told them I would like to reschedule as quickly a possible to get a cleaner to come within this week and response thus...
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Product
Helpling Singapore Customer Care
#887213