Helpling Singapore - Fake Online Review and Lousy Service
5 comments
Engaged Helpling after reading their online review from Trustpilot.
Cleaner came late and spend 4 hour just mopping my floor and washing 2 toilets, the waste clean i ever had, email in to feedback and didn't get a reply from them, decided to cancel the rest of my booking and was told i will be charged a penalty pricing and had to commit to the minimum times.
Fake online reviews, seems like self created.
Horrible Company!
Reason of review: Bad quality.
Monetary Loss: $300.
Preferred solution: Full refund.
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Comments
Please avoid publishing any personal information and promotional content
Dear Customer, our services come with no minimum commitment and we do not charge for service cancellations. Nonetheless, a first impression is the most important and we would like to give you a full refund for the bad experience.
Meanwhile, we've stepped up on our reliability and quality controls to ensure that history does not repeat itself.
We hope you will give us an opportunity to discuss this further with you. You can reach out to me via E-mail or phone and I will do my absolute best to make you smile again :) Cheers, Regards, Jamie | Community Manager | E-mail: jamie.lee@helpling.com | Phone: +65 3158 3871
Tried them and agreed with all the complaints here. Terrible service.
Terrible Service
Seems like anonymity is a good shield from accountability.
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