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I have used the services of helping 2 times and both were far below satisfaction: 1) First time I asked a woman cleaner and at the last moment I was informed that it would be a man, so I complained and finally helping found me a woman-cleaner. However the lady came...
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1.8
I didn't like
  • Poor policies that mislead customers
  • No shows and no way of getting help easily
  • Unreliable and fraudulent
#1242279
Helpling Singapore - System Glitches, Clueless Staff, and Problematic Policies
As other reviewers have noted I was also asked to change from the initial time slot I chose at one point. This only happened once so was not too big a deal. However, I was later randomly informed via email after my second cleaning that my cleaner had changed through no...
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2.6
I liked
  • Affordable
  • Quick responses
I didn't like
  • May be asked to switch time slot even after it is confirmed
  • Poor policies that mislead customers
  • System glitches
#1241416
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Helpling Singapore - Bad service company

Not allow to cancel service after 3 months. Keep charging to credit cards even no provide cleaning services . I have to cancel my credit card which create more problems for me. Don't ever try this company.
#1230483
Using their platform requires either a 3 month minimum commitment period or 10 cleans, both of which I have fulfilled. When I no longer required the service, I realised I could not cancel my cleans. Wrote emails after emails and every single reply just simply states I...
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#1210018
I had booked a timeslot and a specific cleaner but received an email that I had to pick another option. I did as instructed but they were still unable to confirm my booking after a couple of days. I sent an email to cancel my booking as I didn't have anymore time to...
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1.0
I didn't like
  • Everything about their services
#1209884
I don't even know where to begin. 1) just because you pick a specific cleaner doesn't mean you're getting the same person 2) just because you pick a certain time slot doesn't mean you're getting it 3) here is what does happen: you pick a time slot and the cleaner and...
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#1208272
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Helpling Singapore - Unreliable, unchecked and unprofessional

The company made a lot of claims that cannot be substantiated. First experience was horrendous. First appointment was changed and then cancelled and credit card charged.
#1206957
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Helpling Singapore - Horrible

Maid never turn up. Call never answer. Helping no hotline. Horrible
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1206217
My months of cleaning services from Helpling is a total disappointment for these reasons: 1) they only have a few companies providing services through them and thus, their pool of cleaners seem small 2) their cleaners are mostly not of good standard, in that they are...
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1.1
I didn't like
  • No shows and no way of getting help easily
  • Unreliable and fraudulent
  • Customer service
#1205262
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Helpling Singapore - Confusion

The helpers are undercutting. They keeps pestering me to pay them directly in cash so they can make extra on their own. It will end up that I pay to the maids and the co . Double payments !!
#1205245