Helpling Singapore
Reviews and Complaints
Awful experience, one good cleaner but she stopped being ava
Terrible service
Helpling Singapore -- Nothing about it is professional
- Everything about their services
Unreliable Customer Services
- Customer service
- Unreliable and fraudulent
- No shows and no way of getting help easily
Preferred solution: Full refund
Resolved: Money laundry scheme
Able to ensure no actual money withdrawn. Customer service quite attentive and able to resolve issue.
Overall system, website etc. still remains not very user friendly.
- Customer service
- No shows and no way of getting help easily
- Unreliable and fraudulent
Preferred solution: Full refund
Fake reviews + poor me
DO NOT USE unless you want to be pissed
Using their platform requires either a 3 month minimum commitment period or 10 cleans, both of which I have fulfilled. When I no longer required the service, I realised I could not cancel my cleans.
Wrote emails after emails and every single reply just simply states I fall short of 1 clean. I counted and re-counted umpteen times and I have already completed 10 cleans. Why am I still falling short of 1 session?
None of them bother to explain why, every reply was almost like a standard template reply.
There were at least 4 email replies that simply stated that I am short of 1 more but no one cared to explain why. I can count!
By the way, the number on this site also I called and yup, you guessed it, wrong number!
Preferred solution: Close my account!
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Verified ReviewerReally horrible service
Really horrible cleaning service, the worst I’ve experienced. You can expect zero customer service from Helpling, on average of 3 working days for them to reply to your email (note they clearly don’t bother with customer emails over the weekend).
Level of cleaning is really poor, cleaners are not trained. The second time the cleaner didn’t even bother showing up, and I waited at home for 45 min. If you need to change a session, good luck with that.
It’ll take you two weeks to get some response on that. I’ve been asking for them to terminate my service with waiver of early termination fee for two weeks, and nothing is being done.
Horrible
Terrible service
Been a regular customer for almost 2 years. The company recently implemented a service surcharge of $10 for weekend cleanings without informing existing customers beforehand.
Only realized I was charged an extra $10 when I read my invoice carefully. Even then, the $10 charge is not clearly indicated in the invoice. I had to login to my account to check what I was charged an additional $10 for. Requested to cancel all future bookings but it seems I need to cancel every single booking one by one.
Only way to contact the company is via email and the correspondent, Dharmans is useless in addressing and resolving my issues.
He kept offering to change my booking from weekends to weekdays when I had specifically told him that I do not wish to do so. Ridiculous.
- Unreliable and fraudulent
- Customer service
Preferred solution: Cancel all future bookings and remove my credit card from the system
Sham company
I would have given zero rating if possible We had an extremely traumatic experience after our first cleaning session with Helpling. A week after the cleaning by the Helpling cleaner, we realised that two of our expensive watches (total value £2700) were missing.
The watches were always kept safely in their boxes and were difficult to even spot unless someone was in their close vicinity such as the cleaner. We also filed a police complaint but the police said that without any CCTV footage of the crime being committed they couldn't prosecute anyone. We called Helpling repeatedly for any updates on their "internal investigation" but they kept dragging the issue without any resolution offered. At this point, they also claimed that they were just matching cleaners with customers and the cleaners were NOT their employees!!
We argued that there was a similar theft incident reported in 2017 where the company had actually offered to partly compensate the customer but Helpling said it was for a different company - Hassle.com (By the way, Hassle was acquired by Helpling in 2015). The company's response to the incident throughout has been completely shabby and standoffish. We were very conveniently not informed about the fact that the company has "NO THEFT INSURANCE" when we made the first booking despite asking repeatedly about cleaner insurance. They just mentioned a liability insurance to cover damages above €350.
We have tried our best to mediate a solution with the company but they don't seem to care about the customer's loss and are looking only at their bottomline at the cost of customer trust. We would have been happy had the company at least tried to recoup a part of our loss rather than dishing out their standard legal gibberish. This has unequivocally been the worst experience we have had with any service company where they send unvetted people into our homes and wash off their hands conveniently when there is a loss of property. Bottomline: Please use Helpling at your own risk since you might get hoodwinked as we did if you end with the "wrong" cleaner.
The cleaners apparently seem to know as much about the lack of evidence/prosecution issue in such cases and the brazen ones can do the trick leaving you with a big hole in the pocket.
Do not expect HELPLING to help at all. The name is a misnomer!
Preferred solution: Full refund
Hideous Company
Preferred solution: Full refund
Bad service company
Unreliable, unchecked and unprofessional
Helpling Singapore - Horrible Service
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Thank you for the information you have shared we also have a cleaning service firm that can provide you a better package for you home, office, restaurants, etc cleaning. Cleaning now a days matters for health, your reputation, shows your level of living so you need to have cleanliness in surrounding you. So we are here to help you out.
Same exp. Here i nvr used their service bt got charged 150$ and cant delete my accnt frm thre so be warndled. I am surely going to tke it legally.
Dear Customer,
We appreciate your honest review.
We take this feedback very seriously and would be very grateful if you could email contact@***.sg with your booking information so that we can revisit the case and work towards a win-win resolution.
This is absolutely not the experience we want for any customer and certainly not a good reflection of what we stand for as a brand.
We will do our best to assist you through this unpleasant experience.
James - Helpling
Hi James,
I already sent an e-mail to that address but no reply so far.