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Engage helpling for home cleaning service then during first week, the cleaner maid said she was unwell so cannot come. Second week, she suddenly disappeared and no reply depsite several smses sent to her. Waited for almost 2 hours at home and all my schedule was...
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1.0
#1087874
I just started as a cleaner 2 weeks ago. As of May 2017, my registration fee was $30 and another $35 admin fee to be deducted from the first payout. So far I've taken up 3 customers' jobs and received the SMS today that I have to fulfil the requirement of 3 reviews by...
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Anonymous
Anonymous

Update: To cleaners who experience no show by customer, you will only be compensated the 1 hour rate. This is not indicated in the contract and is a different rate from custo...

#1059766
Booked a 3 hour one-time clean (as a trial before committing to a longer arrangement) , and a male cleaner was sent to clean my fairly small 2 bedroom condo. The tasks I asked the cleaner to do were: strip 2 beds and change the bedsheets; vacuum and mop the floors;...
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#1048724

Helpling Singapore - Scam company

Helpling Singapore
#1088141
1.0
Details
Fraudulently charged consumer for service not provided. Levied termination charges when consumer decides to stop engaging their service as they have been unable to fulfill their end of the agreement which is to provide a cleaner for 2 consecutive weeks. Insisted their service is only to match Cleaners, so what happens between the cleaner and us is none of their business. Worse service ever!
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Helpling Singapore - Scam company

Helpling Singapore
#1088138
Engaged their service and was charged when cleaner did not appear. Insisted they are a matching platform so once they match you with a cleaner they have done their part, what happens next is none of their business. Worst service ever
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Helpling Singapore Cleaning Service Review

Helpling Singapore
#995320
Terrible service. Left her alone for 3 hrs, came home and she is already gone. Bathroom not clean at all. Floor not clean at all, untouch. My bathroom smell of smoke, i guess she is a smoker. Never use helpling again.
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Helpling Singapore Cleaning Service Review

Helpling Singapore
#610689
Booked for a cleaner thru www.helpling.com.sg The cleaner broke my shower glass door, called Helpling, a girl answer the phone. Told her what happened, and was ask to wait on the phone for 15 min, no one return to the phone. Send them a email, till date no respond. Irresponsible service provider. Beware !
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The first booking went smoothly with helpling but the subsequent bookings are an absolute mess and nightmare. Frequent change of cleaners means a hassle to re explain what to do and where to find cleaning products. Not all cleaners are as professional as they claim on...
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1.4
I didn't like
  • No shows and no way of getting help easily
#1046508
Scheduled to come at 8am and cleaner Ana, replied late in the afternoon saying that she overslept! Called her a few times with sent messages on the actual day of cleaning but received no reply and her phone was engaged. There is no call number to contact Helpling...
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Anonymous
Anonymous

Same here but is cleaner Leila. Did they charge u termination fee?

Anonymous
Kim

Had the same problem with them.Just a waste of time.

1.2
I didn't like
  • Customer service
  • Disappearance
#1021041
The cleaner helpling sent was suspicious. Her name is Mardiana Mawi. We indicated the workload required for the house. And when she arrives for the first time. Clearly I would prefer going around to give her directions and understand what I am expecting. Instead of...
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Anonymous
Anonymous

Thanks for the heads up. Almost wanted to book a cleaning service with them o

#957820
Was a cleaner for the company and there were extremely un-transparent about the requirements. There was a deposit of 100 dollars to be made, together with 35 dollars of registration / listing fees. They advertised themselves as being "entirely flexible" with Cleaners'...
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Anonymous
Anonymous

You mean we need to fork out $135 altogether before working for them? It should be the company paying the worker not the other way round! This is a first & it is so ridiculous...

Anonymous
Anonymous

You mean we need to fork out $135 altogether before working for them? It should be the company paying the worker not the other way round! This is a first & it is so ridiculous...

1.0
#926948
The first time I used Helpling was extremely painful - booking online is obviously very convenient but if you have any additional questions you quickly find out that they do not publish a telephone number anywhere. I booked two cleaners, one was ok, the other very...
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Anonymous
Anonymous

They urge you to leave a review because the Cleaners have to get their 100 dollars deposit back with three at least 4.5/5 star reviews...

Sales people promised trained cleaners who know how to clean and who would take a thorough top to bottom approach. Sounds great, right? It is evident based on the service provided, that this was NOT true. Half of the people sent didn't appear to know what they were...
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Anonymous
Anonymous

I was a cleaner with them. They don't train at all, only ask if Cleaners know how to clean for recruitment, so anyone who wanted the job would just say "yes". The only advice ...

Tried to book a cleaner on a sunday and in advance by 1.5 weeks. Was appalled when they informed me only 3 days beforehand that there was no cleaner. Told them I would like to reschedule as quickly a possible to get a cleaner to come within this week and response thus...
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